Question 1

If a flood occurs in my home, what's the best time to call a water damage professional?

Accepted Answer

You should call immediately to assist you with the clean-up process as it can quickly damage your house. The longer the water stays, the more damage it does.

Question 2

I spotted a water stain on my ceiling, walls, floor: Should I be concerned?

Accepted Answer

Yes, you should be concerned about it, especially if you are not sure from where it is coming. You should call a professional damage restoration company who will find the cause of damage and fix it.

Question 3

Can flood lead to mold?

Accepted Answer

Very much likely! Mold can grow as quickly as 24-48 hours following water damage, if left untreated. When you call a water damage professional, they will assess the damage and begin the remediation process as soon as possible.

Question 4

How long does water damage clean-up take?

Accepted Answer

Our technicians work hard and try their best to get things fixed as soon as possible and efficiently. They use state-of-the-art drying machines that help with the drying process. This usually varies from project to project and on how long it has been since water damage.

Question 5

What are the state-of-the-art drying machines used by your company?

Accepted Answer

Usually, we make use of dehumidifiers and air movers in your home which helps in the drying process. The machinery we use depends on the kind of flood you experienced. If it requires desiccant or air intake machines to dry out the extremely saturated or hard-to-reach areas, we will make use of that accordingly.

Question 6

Will I be able to stay in my home during the restoration process?

Accepted Answer

This varies from project to project. It might be possible that only one room was affected or the entire house. If it is just one room or a couple of rooms, then you can stay in your home in the place where there is no water or flood damage. However, if the entire house has been affected due to heavy flooding, then you may have to live elsewhere while we repair the damage.

Question 7

Is the restoration process affordable?

Accepted Answer

If you ignore the damage for too long, it will be costly. Smart Dry Restoration always works on standard and industry-approved price lists. We only charge you what is affordable and what the task requires.

Question 8

Will Smart Dry Restoration work with my insurance company?

Accepted Answer

Yes! We will directly work with your insurance company so that they will pay for the damages and not you.

Question 9

Will Smart Dry Restoration handle my project if I’m not using my insurance company?

Accepted Answer

Definitely! We will work from start till the end, irrespective of the fact whether or not you use an insurance company.

Question 10

Will Smart Dry Restoration help me to hire or recommend any needed third-party vendors on my project?

Accepted Answer

We will handle all the hiring ourselves and also recommend third-party vendors, but only if it is required. In most cases, we can easily handle any type of project, including water damage clean-up, mold remediation, fire damage restoration, flooring, content cleaning, and much more.

Question 11

Are the technicians at Smart Dry Restoration fully certified?

Accepted Answer

All of our technicians are fully certified through IICRC. Even the staff we have at our offices have a variety of certifications in the water damage and mold remediation fields.

Question 12

Is Smart Dry Restoration fully licensed and insured?

Accepted Answer

YES! We are fully licensed and insured. We hold a contractor’s license issued through CSLB along with up-to-date workers' comp, liability, as well as insurance for automobiles.

Question 13

What areas does Smart Dry Restoration serve?

Accepted Answer

We are serving the San Diego County, Orange County, Bay Area, and Calgary.

Disaster Recovery Plan, DRP